Refund policy

Refund and Returns Policy

At Nest & Nook Living, we want you to love every piece you choose for your home. If you are not completely satisfied with your purchase, we are here to help.

1. How to Initiate a Return

• Contact our customer care team at linda@nestandnookliving.co.uk with your order number and the item(s) you wish to return within 30 days of purchase.
• Please return items to Rowantree, Woodburn Drive, Leyburn  DL8 5HQ.
• Post the item back to us with the original packaging. Please obtain proof of postage (and consider using a tracked service), as we cannot be held responsible for items lost or damaged in transit.

Please note: Unless the item is faulty or damaged upon arrival, customers are responsible for paying their own return postage costs.

2. Damaged or Faulty Goods We inspect our products carefully, but if an item arrives damaged, defective, or incorrect:

• Please notify us within 48 hours of delivery at linda@nestandnookliving.co.uk.
• Include your order number and clear photographs showing the damage or defect.
• We will arrange a replacement or issue a full refund, including original postage and return delivery costs, in line with your statutory rights under the UK Consumer Rights Act 2015.

3. Non-Returnable Items For hygiene, health, or bespoke reasons, certain items cannot be returned unless faulty:

• Personal care, bath, or body products where the protective seal has been broken.
• Personalised or custom-made items.
• Unsealed candles or home fragrance products that have been used or burnt.
• Gift cards.

4. Refunds

• Once your return is received and inspected, we will notify you by email.
• If approved, your refund will be processed automatically to your original payment method within 5 to 7 working days.
• Depending on your bank or card issuer, it may take an additional 2 to 5 working days for the funds to show in your account.