Shipping policy

Thank you for visiting and shopping at Nest & Nook Living. Here are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Times

• All orders are processed within 1 to 3 working days (Monday to Friday, excluding UK bank holidays).
• You will receive an automated email notification with tracking details once your order has been dispatched.
• If we experience a high volume of orders or carrier delays, processing times may be slightly extended. We will communicate significant delays via email.

2. UK Delivery Options & Rates

Shipping charges for your order will be calculated and displayed at checkout:

Delivery Method	Estimated Transit Time	Cost
Standard UK Delivery	3 – 5 working days	£2.50 (or Free on orders over £25)

Estimated delivery times are calculated from the date of dispatch, not the date the order is placed.

3. Direct Supplier Fulfilment

To bring you a curated collection of gifts and homeware efficiently, some of our products are dispatched directly from our verified UK artisan and fulfilment partners.

• If your order contains items dispatched from separate fulfilment locations, they may arrive in multiple parcels at no extra delivery cost to you.
• Tracking numbers will be provided for each individual parcel dispatched.

4. Delivery Destinations

• We currently deliver to all mainland UK addresses, the Scottish Highlands and Islands, the Isle of Man, and Northern Ireland.
• Delivery to remote islands or rural locations may take an additional 1 to 2 working days.
• International Shipping: We currently deliver within the United Kingdom only.

5. Order Tracking & Delivery Issues

• Tracking Your Parcel: Once your package has been collected by our courier partners (e.g., Royal Mail, DPD, or Evri), you will receive a tracking link via email.
• Incorrect Address Details: Please ensure your full delivery address and postcode are correct before placing an order. We cannot be held liable for packages delivered incorrectly due to incomplete or inaccurate address information provided at checkout.
• Missing or Delayed Parcels: If your tracking link shows no movement after 7 working days from dispatch, please contact us at linda@nestandnookliving.co.uk with your order number so we can investigate with the carrier.

6. Damaged Shipments

If your parcel arrives damaged during transit, please photograph the external packaging and damaged items immediately and contact us within 48 hours at linda@nestandnookliving.co.uk to arrange a replacement or refund.